Return Policy for Incorrect Items

**Our Commitment to Satisfaction**
At Aankona we strive to ensure that every customer receives exactly what they ordered. However, we understand that mistakes can happen, and we are here to resolve them swiftly.

**Incorrect Item Received**
If you receive an item that is different from what you ordered, please contact us within 7 days of receiving the order. We will arrange for the correct item to be sent to you without any additional shipping charges.

**Return Process**
1. Contact our customer service team at Aankona .
2. Provide a photo of the incorrect item received.
3. Our team will verify the issue and initiate the exchange process.
4. You will receive a prepaid shipping label to return the incorrect item.
5. Once we receive the returned item, we will dispatch the correct product.

**Conditions for Return**
- The item must be in its original, unused condition.
- The item must be returned in its original packaging. 

###Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our refund policy below:

• Non-Refundable Items:
  • Gift cards
    
  • Custom-made or personalized items
    

• Refunds:

  • Once your return is received and inspected, we will notify you via email.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-2 business days.

 **Exclusions**
This policy applies only to items that are received incorrectly. All other return reasons, such as size issues or buyer's remorse, are not covered under this policy.

**Contact Us**
For any questions regarding our return policy or to initiate a return, please contact us .

We value your business and are committed to providing you with the best service possible.